299der Privacy Policy — Your Information Is Completely Safe
We treat your personal information with the highest importance. Read this policy in detail to learn how 299der collects, uses, and protects your data.
1 Introduction and Purpose
299der ("we", "us", or "the platform") is committed to ensuring a safe and transparent online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect your personal information, why we collect it, how it is used, who it may be shared with, and what your rights are.
By using our services, you agree to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services.
This policy works in conjunction with our Terms and Conditions and Responsible Gaming Policy.
2 What Information We Collect
Various types of information may be collected when you register an account and use services on 299der. The categories of information are described below:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport number (for KYC verification)
- Residential address
2.2 Financial Information
- bKash, Nagad, or Rocket mobile banking number (for processing transactions)
- Deposit and withdrawal history
- Transaction IDs and reference numbers
2.3 Gaming Activity Information
- Play history, bet amounts, and results
- Bonus and promotion usage details
- Session duration and game preferences
2.4 Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and session data
- Site access times and navigation patterns
3 How We Collect Information
We collect your information through the following methods:
3.1 Direct Collection
You provide information directly when you create an account, verify your identity, request a deposit or withdrawal, contact us via live chat, or reach us by email.
3.2 Automatic Collection
While you browse our site, cookies, web beacons, and similar technologies automatically collect technical information. This information is used to improve site performance and personalize the user experience.
3.3 From Third Parties
For identity verification and fraud prevention, we may receive information from approved third-party verification services. This process is always conducted through secure and encrypted channels.
4 Purpose of Using Information
299der uses your information only for legitimate and necessary purposes:
- Account Management: Completing registration, confirming logins, and keeping the account secure.
- Identity Verification (KYC): Verifying age and confirming users are 21+ to prevent fraud.
- Processing Financial Transactions: Safely completing deposits and withdrawals through bKash, Nagad, and Rocket.
- Customer Support: Providing assistance via live chat and email, and resolving complaints.
- Responsible Gaming: Identifying unusual play patterns and intervening in a timely manner.
- Security and Compliance: Preventing money laundering (AML) and complying with applicable regulations.
- Service Improvement: Enhancing the platform's performance and usability.
- Bonuses and Promotions: Providing relevant offers and bonuses tailored for you.
5 Sharing and Disclosure of Information
299der does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Providers
Payment processors (bKash, Nagad, Rocket), identity verification agencies, IT service providers, and cybersecurity partners — they receive only the minimum information necessary to provide their specific service and are obligated to keep it confidential.
5.2 Legal Obligations
Disclosure of information may be required by court order, government directive, or applicable law. In such cases, we will share only the minimum necessary information, guided by legal advice.
5.3 Business Transfers
If 299der is part of a merger, acquisition, or asset transfer, your information may be transferred to the relevant party. You will be notified in advance, and the standards of this policy will continue to apply.
6 Data Security Measures
To ensure the security of your information, 299der has implemented multi-layered technical and organizational measures:
- SSL/TLS Encryption: 256-bit encryption is used during data transfer.
- Server Security: Firewalls, intrusion detection, and regular security audits are conducted.
- Access Control: Only authorized staff can access limited information.
- Two-Factor Authentication: An additional layer of security is in place for account access.
- Regular Audits: Our security measures are regularly reviewed and improved.
However, some residual risk remains in transmitting information over the internet. You are also responsible for keeping your password and account details confidential. If you notice any suspicious activity, please notify us immediately via live chat.
7 Data Retention Period
We retain your information only for as long as necessary. The retention period for different types of information is stated below:
- Account Information: For as long as the account is active, and after closure in accordance with applicable legal obligations.
- Financial Transaction Records: For the period required under international financial compliance standards.
- KYC Documents: For the period necessary after identity verification is completed.
- Gaming History: For the period necessary for responsible gaming monitoring and dispute resolution.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.
Once the retention period ends, information is securely deleted or anonymised.
8 Cookie Policy
The 299der.cam website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
8.1 Essential Cookies
These cookies are necessary for the basic functioning of the site — maintaining login sessions, security tokens, and language preferences. They cannot be disabled.
8.2 Functional Cookies
These cookies are used to remember your preferences and settings, so you do not need to re-customize each time you log in.
8.3 Analytics Cookies
These cookies are used to understand site usage patterns. No personal identity is stored. You can disable them from your browser settings.
You can manage or delete cookies from your browser settings, though this may limit some features of the site.
9 Your Rights
You have the following rights regarding your personal information:
9.1 Right of Access
You can request at any time to find out what information we hold about you. We will respond within a reasonable time after receiving your request.
9.2 Right to Rectification
If your information is incorrect or incomplete, you can request a correction. Submit this request via live chat or email.
9.3 Right to Erasure
You may request deletion of your information where there is no legal obligation to retain it. However, we have a legal duty to retain certain information for a set period to comply with anti-money laundering laws and financial record requirements.
9.4 Right to Object to Processing
You may object to the use of your information for certain purposes, particularly for marketing communications. If this objection is applied, some services may become limited.
9.5 How to Exercise Your Rights
To exercise any of the above rights, email [email protected] or contact us directly via live chat. After appropriate identity verification of the request, action will be taken as quickly as possible.
10 Protection of Minors
299der strictly prohibits its services for anyone under 21 years of age. We actively prevent accounts for minors, and age verification is mandatory at registration.
If a minor is suspected of having created an account, their information will be immediately and permanently deleted and the account will be closed.
If you believe a minor in your household has accessed 299der, please notify us immediately.
11 Third-Party Links and Services
Our platform may occasionally reference third-party services, such as payment providers. These third parties have their own privacy policies that apply to their own services.
299der is not responsible for the privacy practices of third parties. We advise you to review the privacy policies of payment services such as bKash, Nagad, or Rocket before using them.
12 Policy Changes and Updates
This privacy policy may be updated from time to time due to legal changes, changes to services, or changes in our operations.
For significant changes, we will notify you at your registered email address and the date of the update will be noted on this page. Continued use of the service after changes will be taken as acceptance of the new policy.
We recommend that you review this page occasionally, especially after new bonuses or services are launched.
13 Contact and Complaints
For any questions, requests, or complaints regarding this privacy policy, please contact us:
- Live Chat: Support available 24/7 in Bengali
- Email: [email protected]
We will process your request as quickly as possible. For complex requests, identity verification may be required.
Your Privacy Is Our Priority
Live Chat Support
Our Bengali-speaking team is always ready to answer any questions about data protection.
Available 24/7 — Support in Bengali